Frequently Asked Questions

//Frequently Asked Questions
Frequently Asked Questions2019-04-08T16:45:59+00:00

To discover more about our products and ordering online, check out our list of most frequently asked questions.

How do I apply for tax exempt status?2019-05-08T20:54:00+00:00

At check-out, you will be asked to type in your Ohio Tax Exempt number and upload a valid copy of a Tax Exempt Certificate.  Once we have verified your status, we will change your customer account to be tax exempt and you will not be charged tax on future orders.

What payment methods do you accept?2019-04-23T16:45:56+00:00

On our website, we accept all major Credit Cards, PayPal, Apple Pay, Google Pay, and ACH Bank Drafts.  We would be happy to discuss other payment terms with larger commercial users anytime. Contact us at 330-405-6600 to discuss alternative payment methods.

What are my shipping options?2019-04-23T16:46:17+00:00

We ship using UPS or LTL Commercial Carrier.

When are orders shipped?2019-04-08T14:09:35+00:00

Orders are typically shipped the 1-2 business days following the day of order.  We will always do our best to ship products to you in the timeliest way available.

How do I change or cancel my order?2019-04-08T14:09:02+00:00

Up until the day your order is shipped, you can make changes or delete your order by logging into your account, viewing, and editing the order.

When will my credit card be charged?2019-04-08T14:08:29+00:00

Credit cards will be charged when the order is boxed, labeled and prepared to ship.  A confirmation email will be sent with your payment and shipping information at the time that your order is processed for shipping.

Where does my order ship from?2019-04-08T14:07:36+00:00

ConduitHardware.com products are factory-direct, shipping within 1-2 days after your order is placed.  All orders ship from our manufacturing facility in Macedonia Ohio.

Can I talk to a real person?2019-04-08T14:01:20+00:00

Yes! Our hours are Monday through Friday 8:00 AM – 3:30 PM.  Call us at 330-405-6600 to speak with a member of our team.

Where are you located?2019-04-08T13:59:30+00:00

Our Manufacturing facility is located in Macedonia Ohio, USA.  You can arrange to pick up your products at our facility to save on shipping costs.

Can I use electrical conduit straps for Pipe?2019-04-08T13:58:55+00:00

When used for anything other than electrical conduit, we make no claims as to what our hardware can or cannot do.  How you use the hardware is at your discretion. If you are using UL listed products you can rest assured that our products meet or exceed the well-defined specifications mandated by Underwriters Laboratories (UL) for the listed products.

Why should I order online?2019-04-08T13:58:20+00:00

There are a number of reasons to order online from ConduitHardware.com.  The primary reasons are price, convenience, and efficiency. Our orders ship directly to your facility or job site within 1-2 days hours!  This means fewer stops to the box stores and more productive work days. Our large quantities make for less hassle, keeping you in the workflow.

Can I add a job name, description or number to an order?2019-04-08T13:57:45+00:00

Absolutely!  There is a user defined field in the “Billing Info” portion of the shopping cart.

We have several people at our company who will be placing orders. Do we each need our own individual Login information?2019-04-08T13:57:08+00:00

Each user at a company is a unique user and requires an individual log-in username (an active email) and password.

Will you ship to our Job site?2019-04-08T13:56:27+00:00

Absolutely! Our primary shipping carrier is UPS or LTL Freight. You can have your order delivered anywhere you want!

Can I order smaller quantities than are shown?2019-04-08T13:54:27+00:00

Our target customers are professional electrical contractors.  Therefore, we package items in larger quantities to keep our handling costs low.  In return, we can continue to provide our customers with the lowest possible prices.

These products look familiar, where have I seen them before?2019-04-08T13:52:18+00:00

We have been manufacturing these products for almost 50 years and traditionally selling them to large electrical companies.  You might have used our products several times without knowing who the manufacturer was. All of our products are made in the USA by our skilled workers.  We use domestic, raw materials whenever possible. Resulting in the best quality for you, our end-consumer.

Contact Us

Contact our experts about our products and ask them any questions you have concerning your specific project. We will help you order the perfect part to suit your needs.